At Sampatprada, we value your satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer an easy return process. Please read the policy below carefully before initiating a return or cancellation.
1. Return Policy
1.1 Easy 3-Step Return Process
If you decide to return your jewelry, we offer a hassle-free process with a refund in the form of a coupon code equivalent to the product value. The steps are as follows:
Step 1: Inform
Email us at connect@sampatprada.com within 48 hours of receiving your order.
Include the product name and images for approval.
Once approved, you may proceed with the return.
Step 2: Return
The customer needs to ship the product back within 5 days of approval.
Ensure the product is in original, unused condition with price tags intact and in its original packaging.
Returns with removed, cut, or missing tags will not be accepted.
Customers must bear the return shipping cost and provide tracking details.
Use a reliable courier service to prevent loss or damage during transit.
Step 3: Refund
Once we receive your package, we will confirm its receipt within 24-48 hours.
A quality check will be conducted. If the return is approved, a refund coupon code will be issued within 3 working days.
1.2 Refund Mode & Terms
Refunds will be issued as a coupon code only (valid for 1 year and must be used in one transaction).
No bank transfers or direct refunds will be provided.
The coupon code cannot be reissued once expired or partially used.
1.3 Deductions & Charges
₹250 will be deducted for the forward & return shipping cost if a prepaid order is not accepted.
Orders placed with a refund coupon code that are later returned will only be eligible for a maximum of 2 refund codes tracing back to the original order.
If shipping charges were waived off during purchase, ₹125 will be deducted while processing the refund.
COD orders must be accepted; refusal will result in a ₹250 deduction. If the token amount exceeds ₹250, the remaining balance will be refunded via a coupon code.
1.4 Eligibility for Returns
All Sampatprada products are eligible for return in exchange for a coupon code.
Damaged, used, or incomplete products (missing original packaging and price tags) are not eligible for a refund.
Returns must be initiated within 48 hours of delivery and received within 5 days at our warehouse.
Refunds are not granted for dissatisfaction with quality expectations; only coupon codes or replacements are offered.
2. Cancellation Policy
Orders can only be canceled before they are shipped.
COD orders: We confirm COD orders before shipping.
Prepaid orders: Canceled before shipping will receive a refund coupon code with a 5% deduction for payment gateway charges.
Orders are processed within 2 hours of placement; please contact us quickly if you need to cancel.
3. Damaged Product Policy
3.1 What to Do If You Receive a Damaged Product
Inform us within 48 hours by emailing connect@sampatprada.com with unboxing videos or images showing the issue.
We will review your request within 48 hours and provide further instructions.
3.2 Replacement & Refund
Once approved, we will arrange a free reverse pickup within 24 hours.
Ensure the product is packed properly for pickup. Failure to hand over the package may cancel the return request, and you will need to bear the shipping costs.
Upon receiving the returned product, we will:
Ship a replacement (if available).
Or issue a refund coupon code valid for 1 year.
No direct money refunds will be processed in case of damage claims; only replacements or coupon codes will be provided.
4. Refund Processing Time
Refund coupon codes will be issued within 3 working days after receiving the return.
Orders placed using a refund coupon code cannot apply additional discount codes.
A single order can only have one refund coupon applied at checkout.
5. Exchange
Please reach out to us within 48 hours of receiving your order for any exchange requests. We follow the same mentioned return process for an exchange. You can place a fresh order for the other product you want to place with us!
For any concerns or queries, please contact us at connect@sampatprada.com.
